Our customer is an innocent third party. We have received confirmation from the at fault insurer that our customer may authorise you to complete repairs as described below and for you to invoice the insurer direct for the agreed full cost.
This letter authorises you to carry out the repair. Where necessary you should collect the vehicle (settling outstanding charges), subject to them being agreed by the insurer’s engineer.
Please contact our customer to arrange for the repair to be carried out without delay. No replacement vehicle is required. Please advise us when the repair will commence and be completed as we need to arrange delivery/collection of the hire vehicle.
On completion of the repair our customer should be asked to sign a collection note. A copy of it and of the at-fault insurer’s engineer-approved account must be sent to us for information. The original must be sent to the insurer’s office set out below for payment.
If the insurer’s engineer considers the vehicle to be beyond economical repair, he must telephone both ourselves and his own office (as detailed below) with the assessment of the pre-accident and salvage values. Our customer will arrange to remove the vehicle from your premises.
Regardless of repair or total loss the insurer’s engineer must forward his report to his company’s office.
| Customer/Third Party Details |
Name
Address |
Telephone Day
Evening |
| Insurer Office Details |
Office
Claim No |
Telephone
Policyholder |
Incident Details:
Date
Brief Detail |
Damaged Vehicle:
Make
Model
Reg No |
Areas of Damage
|
This letter was compiled by (name)
Signed
Ref G/256/115
1 November 2001 |
on behalf of
Date |
|